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25 Management Lessons From the Customer's Side of the Counter

25 Management Lessons From the Customer's Side of the Counter

ISBN: 9781556235696
Publisher: Irwin Professional Pub
Publication Date: 1991-09
Number of pages: 180
Any used item that originally included an accessory such as an access code, one time use worksheet, cd or dvd, or other one time use accessories may not be guaranteed to be included or valid. By purchasing this item you acknowledge the above statement.
$19.97

Providing guidelines to keep customers happy, this text shows the key areas where companies must improve performance before they can improve their level of customer satisfaction. It covers what customers know about satisfying customers and what customers know about managing people and leadership.

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