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A Hotel Manager’s Handbook: 189 Techniques for Achieving Exceptional Guest Satisfaction

A Hotel Manager’s Handbook: 189 Techniques for Achieving Exceptional Guest Satisfaction

ISBN: 9781771883481
Publisher: Apple Academic Press
Edition: 1
Publication Date: 2015-12-15
Number of pages: 256
Any used item that originally included an accessory such as an access code, one time use worksheet, cd or dvd, or other one time use accessories may not be guaranteed to be included or valid. By purchasing this item you acknowledge the above statement.
$90.20

This book presents techniques that reflect the vast and varied experience of the authors. They have produced an array of highly effective guest satisfaction techniques from which even the most veteran hoteliers can learn and benefit. With this practical, easy-to-use book, there is no need to sift through pages of narratives in order to identify actionable tactics and strategies that can be applied at the property-level. The book presents one unique and actionable customer satisfaction technique on each page―a useful feature for busy managers.

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