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Conflict, Mediation and Negotiation

Conflict, Mediation and Negotiation

ISBN: 9780992057183
Publisher: A Way With Words
Publication Date: 2014-06-14
Number of pages: 72
Any used item that originally included an accessory such as an access code, one time use worksheet, cd or dvd, or other one time use accessories may not be guaranteed to be included or valid. By purchasing this item you acknowledge the above statement.

Disagreement and conflict are common in most organizations and if not resolved can become costly in regard to both productivity and relationships. Mediation and negotiation are two core skills that help managers avoid unwarranted and unnecessary delays that conflict or disagreements generate in the workplace. Both skills have an application for helping parties formulate agreement; however, there are times when a manager will be best served by using mediation skills and others when it makes more sense to negotiate a position. Managers who are able to implement these two strategies when appropriate are in a position to explore the best possible alternatives for obtaining collaborative agreements in the least amount of time. This avoids disruption to productivity and helps prevent interpersonal conflict from negatively impacting the corporate culture. This program introduces these two skills and helps managers apply them in their daily roles.

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