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Dealing With Difficult People

Dealing With Difficult People

ISBN: 9780968462621
Publisher: MHW Communications
Publication Date: 2013-06-01
Number of pages: 100
Any used item that originally included an accessory such as an access code, one time use worksheet, cd or dvd, or other one time use accessories may not be guaranteed to be included or valid. By purchasing this item you acknowledge the above statement.

Dealing with difficult people on a daily basis can turn a dream job into a nightmare!

As pressures in the workplace increase, many people find there are more difficult people to deal with on the job as well as in their personal lives. Whether you have to handle a customer who shouts at you for doing your job, or a team member who takes credit for your ideas, this book will show you ways to stop falling victim to those difficult people who make life miserable for the rest of us.

Rhonda Scharf is a professional speaker, trainer and author who (sadly) has quite a bit of experience dealing with difficult people. She shares her experience, skills and techniques in a real-life way that is immediately applicable for all.

This book isn’t about theory; it’s about straightforward solutions that will work for you now! Rhonda has been teaching workshops on Dealing with Difficult People and Confrontation Skills to companies worldwide since 1993.

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