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Dealing with Difficult Situations: At Work and at Home (Revised)

Dealing with Difficult Situations: At Work and at Home (Revised)

ISBN: 9780732911621
Publisher: Macmillan
Publication Date: 2003
Number of pages: 300
Any used item that originally included an accessory such as an access code, one time use worksheet, cd or dvd, or other one time use accessories may not be guaranteed to be included or valid. By purchasing this item you acknowledge the above statement.

Have you started your day feeling happy with the world, but find it going rapidly downhill because of the difficult situations you face?
Do you feel you're not in control during those situations?
Do other people try to manipulate you?
If so, this book is for you both at home and at work. Armed with the tools you need to handle them constructively, you'll be able to regain control and manage your side of any transaction. Roberta Cava, the author of the international bestseller Dealing with Difficult People shows you how.
You'll find detailed examples of communication and feedback techniques with solutions for a wide variety of problem situations involving:
Husbands and Wives
Children, teens and young adults

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