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Exceptional Care for Your Valued Client

Exceptional Care for Your Valued Client

ISBN: 9781907722240
Publisher: Ecademy Press
Publication Date: 2011-04-29
Number of pages: 278
Any used item that originally included an accessory such as an access code, one time use worksheet, cd or dvd, or other one time use accessories may not be guaranteed to be included or valid. By purchasing this item you acknowledge the above statement.

Exceptional Care for Your Valued Client is the second book from Bob Nicoll, creator of the empowering word choice concept: Remember the Ice. As with his first book, Remember the Ice and Other Paradigm Shifts, he has teamed up once again with Bronwyn Emery Ashbaker, an extraordinarily gifted developmental editor. Exceptional Care is about providing just that -Exceptional Care. So Bob sought out LuAnn Buechler, an insightful, delightful lady with 30 years experience in creating exceptional care for her valued clients via her hospitality and event planning skills. Communication is the first and last word in customer service. Your success or failure swings on your ability to communicate clearly, succinctly, tactfully, confidently, and congruently. In this book read about enlightening concepts and hands-on tools you can use immediately to enhance the Exceptional Care you are providing for Your Clients.

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