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Excuses, Excuses, Excuses...for Not Delivering Excellent Customer Service- –and What Should Happen!

Excuses, Excuses, Excuses...for Not Delivering Excellent Customer Service- –and What Should Happen!

ISBN: 9788180520747
Publisher: Ane Books
Publication Date: 2014
Any used item that originally included an accessory such as an access code, one time use worksheet, cd or dvd, or other one time use accessories may not be guaranteed to be included or valid. By purchasing this item you acknowledge the above statement.
$21.67

Sick of hearing your customer service staff say: My computer is down, It's lunch time, I haven't gotten to it yet, etc. etc.. This book is an encyclopedia of what your service staff should say and do, instead. Ideal as a service coaching resource, this book provides a quick and easy solution that will improve customer perceptions about your organization and its service staff.

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